- Analyze the processes directed towards strategic business and other organizational objectives
- Collect all critical business requirements from relevant entities
- Establish Service levels and customer-focused processes that leads to smooth automation
- Documenting process scope, business objectives and systems requirements
- Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
- Defining the process owners and level of involvement of other departments
- Describing approved key performance indicators for the documented process
- Implementation of the processes and various continuous improvement programs
- Quality Review of the processes to gauge effectiveness and/or training needs
ITSM implementation
- Assess current maturity of ITSM and work with internal team to build roadmap for ITSM implementation.
- Provide guidance to set standards and processes, within the context of IT service priorities.
- Provides subject matter expertise to process Owners and process working group members on ITIL v4 and Service management.
- ITSM establishes processes and procedures that optimize the use of technology and the services built around it. It covers everything that falls under the IT umbrella, from incident resolution to the implementation, management, and operations of hardware and software.
- ITSM establishes processes and procedures that optimize the use of technology and the services built around it. It covers everything that falls under the IT umbrella, from incident resolution to the implementation, management, and operations of hardware and software.
- The critical importance of IT Service Management stems from its core objective of aligning IT services with a company’s greater strategic goals. ITSM focuses IT on delivering value to internal customers, with key targets that include:- A proactive, process-oriented approach to service management
– Better alignment with business needs
– Increasing efficiency and effectiveness to lower IT costs and increase ROI
– Greater transparency and accountability
– Continuous addition of new functions that drive user satisfaction
– Driving digital transformation through ITSM tools that enable next generation
-Technologies like automation
- ITOM solution implementation
- Network Infrastructure Management
- Computer Operations & Help Desk
- Server & Device Management
- CMDB design & gap analysis
- Identify business and IT drivers that will impact the scope of your CMDB implementation.
- Identify the IT processes that will benefit most from integration with a CMDB.
- Define your CMDB end state by identifying the pain points that will be addressed by the CMDB and considering the ways in which the CMDB will help resolve the pain points and improve the processes.
- Decide what type of CMDB technology is best suited to your current environment, capabilities, and objectives.
- Document a roadmap for implementing the CMDB solution.
- Assess the cost and benefit of each CMDB initiative (both technology and process initiatives).
